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Booking Policies

We recognize that plans can change unexpectedly, which is why we’ve designed our cancellation and travel credit policy to offer you flexibility and peace of mind. To further ease your travel concerns, we provide the option to add travel insurance at the time of booking. 

Full Refund Eligibility: 

  • Cancellation requests submitted more than 30 days before the check-in date. 
  • Cancellation requests made within 24 hours of booking, provided the booking was made at least 8 days before the check-in date. 
  • Cancellations due to reasons listed under our “Unplanned Event” policy (refer to the Unplanned Event section for details). 

Travel Credit Eligibility (Valid for One Year): 

  • Cancellation requests received between 30 and 8 days before the check-in date (details available in the Travel Credit section). 

Non-Refundable Cancellations: 

  • Cancellation requests made 7 days or fewer before the check-in date. 


  • Reservations will not be eligible for refunds due to weather events, service outages resulting from factors outside our control, or other acts of God. 

All cancellation requests must be received via email to info@greatsmokymountainscabinrentals.com. Please include first name, last name, and confirmation number in the email. 

*For bookings made through third-party services, kindly refer to their specific cancellation and refund policies. 


Should you be unable to travel due to unplanned events, we offer the option to refund to your original payment method. Send your request and any relevant information to info@greatsmokymountainscabinrentals.com. We may require supporting documentation. 

The following are considered unplanned events: 

  • Death of the traveler, any traveling companions or immediate family member (parents, spouses, children, or siblings) 
  • Jury duty during the any of the original travel dates 
  • Military order, U.S. military service members and their family members (parents, spouses and children) who must cancel or change a reservation due to new or changed military orders or directives applicable to the service member 

Supporting Documentation: 

  • Death: Copy of the death certificate.  
  • Jury duty: A copy of the jury summons. 
  • Military order: A copy of the directive that requires cancellation of the reservation. 

General rules 

  • Travel Credit is non-refundable, non-transferable, and cannot be redeemed for cash, check, or credit (except as required by law), with no warranties implied. 
  • It is void if sold, bartered, or used for commercial/promotional purposes. 
  • We reserve the right to refuse, cancel, or hold for review any Travel Credit issued incorrectly or obtained in connection with fraudulent or abusive actions.  

Expiration and validity 

  • Travel Credit must be used for reservations starting within one year from the original check-in date and will not be extended or reissued after expiration. 
  • To qualify for Travel Credit, cancellations must occur more than 7 days before the original check-in date. 

Redemption and usage 

  • Redeem your Travel Credit by calling Guest Services at 1-865-722-7667 and indicating that you wish to apply your Travel Credit towards a booking. 
  • Travel Credit may only be used by the recipient for their own travel. 
  • It is applicable towards accommodations provided by Great Smoky Mountains Cabin Rentals or its affiliates, including associated taxes, fees, and charges. 
  • For reservations priced higher than the Travel Credit value, the difference can be paid with a credit card. If the new reservation costs less, the remaining Travel Credit balance can be applied to future travel under the original terms. 
  • Reservations made with Travel Credit are final and cannot be refunded or changed.