FAQS

Check in is at 4:00 PM EST. A 4-digit door code will be included in the check-in instructions you receive prior to your arrival. Early check-in may be arranged pending availability. Please contact guest services 24-48 hours prior to your arrival to request an earlier check-in. Unless an early check-in has been confirmed, please do not arrive at the property before your scheduled check-in time of 4:00 PM EST.

Check out is at 10:00 AM EST. Your prompt departure is appreciated so we can prepare the unit for incoming guests. A 1-hour late departure may be arranged pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $50 for each hour beyond 10 a.m. you are still on property, at a minimum of one hour. If the unit has not been vacated by 3 p.m. on your check-out day, a fee equal to the daily rental rate may be assessed.

Our maximum occupancy refers to the number of people allowed in the unit at any given time (this includes guests and visitors), some of which may be mandated by internal and external regulations. If you are planning on having additional guests during your stay, please contact management for permission. If Maximum Occupancy is violated without management's knowledge, a $500 fee may be charged to the account for violation.

Our guests will enjoy the convenience of quickly and easily paying for our vacation homes directly through our website. Rest easy knowing that our online Vacation Rent Payment platform is accredited, certified, secured, and compliant. We accept VISA, MasterCard, American Express, and Discover payment methods.

To see our updated cancellation policy Click Here

Great Smoky Mountains Cabin Rentals does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires. If the property is uninhabitable due to such circumstances and you did not purchase travel insurance, reservations can be rescheduled for future dates within one year of the reservation date.

Yes, you will be given an option to add the cost of travel insurance during the online reservation process on our website.

25% deposit is due at time of booking; 50% (75% cumulative) due 120 days prior to arrival; Final payment will be required 60 days prior to checking-in to your vacation rental. If your booking is less than 120 days the deposit will be 75% due at time of booking and final payment will be required 60 days prior to checking-in. If booking within 60 days of your stay, payment in full is due at time of reservation.

A starter supply of paper towels, toilet paper, soap, shampoo and conditioner, liquid dish soap, laundry detergent, garbage bags and coffee are provided. Please bring additional if you feel a small supply will not be adequate for your stay.

Bath towels, bed sheets, pillows and blankets are provided.

No, we cannot provide housekeeping services during your stay.

Yes, there is a chance of wildlife in the Smoky Mountain area. However, we do NOT encourage interaction between bears/wildlife. If you are in close proximity to wildlife, please immediately contact TWRA or local police.

Smoking is strictly prohibited inside all of our cabins. If there is tobacco smell in the home after your departure, there will be a minimum $500 charge and potentially an additional cleaning fee.

Sorry, no pets allowed. Only service animals are permitted in our units with verified paperwork. If guest has pet on the premises, that is not a service animal and management company is unaware of animal- reservation will be charged up to $1,000 for the policy violation.

All of our units are equipped with complimentary Wi-Fi internet. You will receive access details in your check-in email.

All cabins have private charcoal grills. Guests are responsible for bringing their own charcoal.

Yes, a local contact number will be provided in your check-in instruction email should any issues arise during your stay.

The average nightly rate of a cabin in Gatlinburg is $229 per night.

The best time to visit Gatlinburg is between September and October. The two peak seasons in Gatlinburg are summer (June, July and August) and the month of October, when the fall foliage is at its zenith. July is the busiest month of the summer season, while weekends in October draw the largest crowds in the fall.

Staying in a cabin is the best way to experience the Great Smoky Mountain areas of Pigeon Forge and Gatlinburg.

Overall, Gatlinburg is more compact than Pigeon Forge, which creates a more pedestrian friendly area. There are some downsides to being in a smaller valley. Since there's not much open space or alternative routes, this mountain town tends to get more crowded than Pigeon Forge.

A chalet is a wooden dwelling with a sloping roof and widely overhanging eaves. Today, the term “cabin” is used to describe any mountain or vacation home in the Smoky Mountains. But in fact, a cabin is traditionally a small house built from logs.