Frequently asked questions

Check-in is at 4:00 PM. A 4-digit door code is provided in the Welcome Book you receive before arrival. Early check-in at 2:00 PM is available for a $50 fee, subject to availability, and must be requested at least 24 hours before arrival. If you need to check in earlier than 2:00 PM, we recommend booking the previous night. If the property is not ready by 2:00 PM due to unforeseen circumstances, the early check-in fee will be refunded.

Check-out is at 10:00 AM. Late check-out at 11:00 AM is available for a $50 fee, subject to availability. Without an arranged late check-out, a $50 fee per hour applies for time on the property past 10:00 AM (one hour minimum). If the unit is not vacated by 3:00 PM, a fee equal to the daily rental rate may be assessed.

A starter supply of paper towels, toilet paper, soap, shampoo and conditioner, dish soap, laundry detergent, garbage bags and coffee is provided. Please bring more if a small supply will not be enough. Housekeeping is not provided during your stay.

Yes. Every one of our cabins has a hot tub, and many also have a private pool, game room or theater room. Hot tubs are cleaned and treated between every stay.

Many cabins sit on steep, winding mountain roads. A vehicle with good tires is recommended, and four wheel drive helps in winter. We send driving directions with your Welcome Book.

Before arrival, we send you the name and cell number of an on-premises contact who can help with any questions or problems.

Yes. You can book and pay for our vacation homes directly on this website. Our payment platform is accredited, certified, secured and compliant. We accept VISA, MasterCard, American Express, Discover and digital wallets.

The reservation must be made by a guest who is 21 years of age or older.

A 25% deposit is due at booking, 50% more (75% total) is due 120 days before arrival, and the final payment is due 60 days before check-in. Bookings made less than 120 days out require a 75% deposit, and bookings within 60 days of arrival are paid in full at booking.

Cancellations more than 30 days before check-in receive a full refund. Requests 30 to 8 days out receive a travel credit valid for one year, and cancellations 7 days or fewer before check-in are non-refundable. See our booking policies for full details.

We do not issue refunds for acts of nature such as weather, road or snow conditions, power outages or forest fires. If the property is uninhabitable for those reasons and you did not buy travel insurance, your reservation can be moved to dates within one year.

Yes. You can add travel insurance during the online reservation process.

Smoking and vaping are strictly prohibited inside all units. If smoke odor is detected after departure, a minimum $500 fee applies, plus possible additional cleaning fees.

Pets are prohibited at all times on the rental premises and inside the property. Service animals are welcome but cannot be left unattended. Violations result in a $500 charge plus taxes, removal of the pet, and possible cancellation of the reservation without refund.

Maximum occupancy is the number of people allowed in the unit at any time, including guests and visitors, and some limits are set by regulation. Exceptions may be made for children under the age of 2.