FAQS

Check in is at 4:00 PM EST. A 4-digit door code will be provided in the Welcome Book you will receive prior to your arrival. We offer early check-in at 2PM for a $50 fee, subject to availability. If you require check-in earlier than 2PM, we recommend booking the previous night to guarantee access. In the event that the property is not ready by 2PM due to unforeseen circumstances, the early check-in fee will be refunded. You must request early check-in at least 24 hours before arrival. Please do not arrive at property prior to your approved check-in time.

Check-out is at 10:00 AM EST. We appreciate your prompt departure to allow us time to prepare for incoming guests. We offer a late check-out of 11:00 AM for a $50 fee, subject to availability. If you have not arranged a late check-out in advance, a $50 fee per hour will apply for any time spent on the property beyond 10:00 AM, with a minimum charge of one hour. If the unit is not vacated by 3:00 PM on your check-out day, a fee equivalent to the daily rental rate may be assessed.

Yes, you can easily book your stay directly through our website. We use a secure, encrypted payment system to protect your personal and financial information. We accept VISA, MasterCard, American Express, and Discover payment methods. Booking direct also gives you access to the best rates and exclusive offers not available on third-party platforms.

To see our updated cancellation policy Click Here

Great Smoky Mountains Cabin Rentals does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires. If the property is uninhabitable due to such circumstances and you did not purchase travel insurance, reservations can be rescheduled for future dates within one year of the reservation date.

Yes, we offer travel insurance as an optional add-on during the online booking process. You will have the opportunity to review coverage details and include it in your reservation for added peace of mind.

We recognize that planning a trip can be stressful, so we want to ease your mind by breaking up the payments! If your booking is less than 120 days prior to check-in, the deposit will be 75% due at time of the booking instead of what s listed below. If booking within less than 60 days of your stay, payment is due in full at time of booking. We are happy to consider alternative payment plans. Please contact our guest service team at 865-722-7667 to discuss further.

A starter supply of 2 rolls of paper towels, 2 rolls of toilet paper per bathroom, 1 bottle of liquid dish soap, 2 dishwasher detergent pads, 1 laundry detergent, 2 garbage bags per trash can, 1 pack of coffee, creamer and sugar are provided. Please bring additional if you feel a small supply will not be adequate for your stay.

Bath towels, bed sheets, pillows and blankets are provided.

We do not offer housekeeping services during your stay to ensure your privacy and comfort. However, we provide all the necessary amenities for a pleasant stay and can assist with any additional needs you may have.

Our cabins are designed to comfortably accommodate the listed occupancy. For the safety and comfort of all guests, we do not allow more people than the specified maximum capacity. If you have special requests or need to bring additional guests, please contact our guest service team at 865-722-7667 in advance to discuss options and ensure availability.

While sightings are not guaranteed, bears are native to the Smoky Mountain area, and it’s possible to see one during your stay. We recommend keeping a safe distance and following local guidelines for bear safety. Always store food securely, avoid approaching wildlife, and make sure to lock all car and cabin doors at all times to prevent attracting bears

Pets are PROHIBITED at all times on the rental premises or inside the property. Service animals are welcome, however, they cannot be left unattended inside the property. Violations under this Section will result in a charge of $500 plus applicable taxes, immediate removal of pet, cancellation of the reservation, rent forfeiture, and/or license termination.

Smoking and vaping of any kind are strictly prohibited inside all of our cabins. If any smoke or vapor odor is detected after your departure, a minimum $500 charge will apply, along with the potential for additional cleaning fees.

If you need assistance or encounter any issues during your stay, our dedicated guest service team is here to help. You can reach us directly at 865-722-7667 during office hours, 7 days a week. For after-hours non-emergencies, a local contact number will be provided in your Welcome Book. We are committed to ensuring you have a smooth and enjoyable experience at our cabins

Each of our cabins is equipped with complimentary high-speed Wi-Fi. Access details will be provided in your Welcome Book before your arrival. Please make sure Wi-Fi calling is enabled on your device, as cell service can be spotty in the Smoky Mountain area.

All of our cabins feature a private grill—either charcoal or propane—as noted in your Welcome Book before arrival. If your cabin has a charcoal grill, please remember to bring your own charcoal.

Yes, we offer Pack 'n Plays, high chairs, and baby gates upon request. To ensure availability, please contact our guest service team at 865-722-7667 prior to your arrival to arrange for these items.

The roads in the Smoky Mountain region can be steep and winding, but rest assured, all roads leading to our cabins are paved and well-maintained by local authorities or property associations. These roads are suitable for standard passenger cars. However, during inclement weather, we recommend a vehicle with all-wheel or 4-wheel drive for added safety and comfort.

es, all of our cabins are beautifully decorated with a Christmas tree, wreath, and stockings starting the first week of November, depending on cabin availability, and continuing through mid-January.